GodMoon.com - Document Tracking (Inventory ScanSoft PaperPort Professional 10

ScanSoft PaperPort Professional 10 review:1 stars (Simply not usable from a scanning perspective.) - As one reader suggested: revert back to v8!
I bought a Brother MFC that inlcuded PaperPort 8, because I wanted to utilise the ADF to get my documents onto disks, rather than floating around in the office. The software was a charm. Just put the documents into the ADF of the MFC, press Scan to file, and off it goes.

I can't recall for what reason I upgraded to v9, but this was the end of being able to use the "Scan to File" function.

I bought a new PC running XP. Installed v9, and had the same problem: no "Scan to file" functionality.

I installed XP SP2 and the frustration kicked in. Now the software did not even work. ScanSoft advised on their web site that v10 would be required to run on XP SP2. I bought it, and guess what: scanning would not work properly.
1. "Scan to file" still does not work!
2. Scanning multiple documents does not work at all, no matter which way it is being intitiated, or whether PaperPort of SmartScan is being used.

v9 and v10 are not worth the money, let alone the time wasted Google-ing around to find answers to the problem, with ScanSoft simply not carying at all. Their suggested fix of enabling Data Execution Prevention (except for PaperPort) did not make a difference!!

Buy something else!

I will see how how I go with v8. But v10 will be uninstalled!

Buyer beware! There is much harsher critique out there... and I agree: ScanSoft does not deserve my business!2 stars (Back to Paperport 9) - I'm a huge fan of Paperport 9; I use it extensively. I was excited to see an upgrade and recently installed PaperPort 10. While the split screen and other features are a nice improvement, the software seems very buggy.

The biggest problem for me is that I can no longer scan multiple page items using an HP OfficeJet scanner. I spoke with their technical support about this issue and was informed that "PaperPort 10 is not as good as PaperPort 9 at scanning and stuff." These were the exact words of one of PaperPort's support engineers. At least this engineer was kind enough to tell me how to best uninstall version 10.1 stars (Wait until they get the bugs out. This software doesn't work) - I would keep looking.

I installed v10 and was not able to get it working and I am a Microsoft Engineer. I do have a lot of software on my machine but with the lousy support that they have and the fact that they are making you pay to debug their software I would stay away from this unless you want to create headaches for yourself.

On their forums you can find many other users who requested their money back as I had to do.

The worse problem was that it broke the Version 9 that I had that was working and to add insult to injury, after they broke my system I had to pay $20 to have them get it back to working order.

I do not mind paying for support if it is my fault. But if you (scansoft) break it you should fix it.

Someone should tell the support line in India that if you are going to get a fake US sounding name and you are a female you should at least get a female name not one like Allen. This is just indicative of the lack of professionalism on the support line.

When you are a software company and your support line is a profit center you need to be concerned!!!!!!!!!!!!

I would have to agree with the comments previously mentioned.

I have to add a couple more negatives. If you want support, you have to pay for it. You get one free call and that's it. The documentation is weak, the knowledgebase is rediculously weak, and email is billable. The forums are the only free option for support and I have not been able to get a login setup for the forums.

I am a huge fan of OmniPage Pro 14 and I use it all the time. PaperPort will be part of my new routine for the time being. If I find a better product, I will fly quickly away since PaperPort cannot maintain indexes very well.